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Instacart Workers’ Revolt Over Tips Reveals A Big Problem For The Gig Economy

February 19, 2019

By : buzzfeed – excerpt

Companies like Instacart, DoorDash, and Uber rely on workers to report problems with the app, creating an opening for both regulators and the public to criticize them.

In the face of widespread public outcry, Instacart last week scrapped a controversial policy that used tips to subsidize the minimum payments it promises workers. The policy caused customers to feel misled and workers to feel cheated, and the ensuing dustup — which was noted by members of Congress — called attention to other unseen exploitations of gig economy workers, among them time spent doing unpaid troubleshooting and tech support for the well-funded platforms built on their labor… (more)

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